Overview:
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Lead and support the overall service delivery related activities for the HR Benefits Administration team. Position will
work collaboratively with COEs and Divisions leading cross-functional teams in all aspects of the benefits administration
processes.
Position will primarily focus on benefits administration, specifically the health and welfare work stream, in the following
areas implementation, production support, project management, data integrations between systems and vendors,
operational support, leave of absence, compliance, and vendor management.
Responsibilities:
*This is a Remote Opportunity * Pacific Business Hours *
Act as the primary point of contact for CommonSpirit and appropriate vendors for benefits administration activities associated within the designated work stream
Provide production support on data movement between internal systems, outsource vendors, LOA applications and HRIS/Payroll
Document and analyze production issues with HRIS/ERP related to Benefits Admin
Escalate issues to the vendor as needed
Escalate and communicate known issues/updates to our internal teams (COE, Technology, HRBA, etc.)
Work to provide proposed solution to resolve
Partner with outsource vendor and internal teams to improve and document benefit-related work flows and processes
Use interpersonal skills when working with these groups to allow for collaboration and swift action
Applies continuous improvement process methodology to collect and analyze metrics and improve processes
Provide excellent customer service to employees at Tier 2 and Tier 3 service levels; handle employee escalations with employees directly, as needed
Leads the change management process in support of new organization implementations and business process enhancements; capable of effective planning and prioritization
Develop test plans and test system changes
Communicate change to respective teams
Documentation
Gather business/system requirements, work with internal stakeholders and vendors to properly document on new processes or benefit changes.
Effectively communicate system/process requirements to appropriate stakeholders and team members.
Facilitate discussions and recommendations for alternative solutions as appropriate
Management of escalated issues with internal team and vendors as required
Effectively document system and business process changes for business and technical audiences with clarity, completeness, and specificity
Lead test plan development and scenario identification
Serves as liaison with internal resources in resolving programming issues and also troubleshoots end user issues within the HR and Payroll business support systems
Qualifications:
Bachelor degree or equivalent experience
5 years experience with Benefits from a functional or support perspective
Direct benefits administration experience
health and welfare and/or retirement
HR Systems support and testing experience
Project team participation for implementations and enhancements
Experience utilizing advanced functions within Excel for data validation and auditing
Demonstrated experience with supporting business processes within an HR Operations team
Working knowledge of common Benefits and HR concepts, practices and procedures
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