Senior IT Applications Operations Analyst Fulltime with Epik Solutions
Location: San Ramon, CA
Must be onsite for the first 2 weeks and then transition to Hybrid (3 days in the office) work schedule. Working Hours: 8 am - 5 pm Pacific Time (with an hour break) Salary Range: $110K- $130K (depending on experience)
Utility background
The role is of Production support cum Development. The candidate must be proficient in Unix, Oracle, and Weblogic platforms. They will be supporting a business-critical system with a complex architecture.
Job Summary: The Senior IT Applications Operations Analyst applies technical skills, system knowledge and subject matter expertise to diagnose and resolve application and data related problems that are unusual, more difficult or have a broad scope. Assignments are based on extensive knowledge of concepts, principles or practices in a specific discipline, field or area of expertise, and require seasoned, experienced-based judgment in applying and adapting techniques.
Manages and maintains multiple production and non-production SmartMeter Applications. Performs overall maintenance and monitoring of the applications, including tool development, critical software and OS patching, support of IT Risk Management and Disaster Recovery programs, for all test and production environments. Configures application for optimum performance requirements to meet business requirements. Develops conversion and tool implementation plans. Review and assess business impact and IT operational impact of proposed changes and updates to the application software, interfaces, daily operational schedule, hardware, LAN/WAN network and network/firewall/router components, database, JMS/WebServices/ESB and operating system.
Job Duties: Interacts with users, business stakeholders, team members, and liaisons from other external groups, including suppliers or contractors, to discuss and diagnose critical or complex issues and incidents. Create and update Technical Design and Architecture documents, Deployment Guide, Operations Guide, etc. May act in a lead capacity to support complex remediation activities, including the design and implementation of complex database routines within the context of existing requirements, business expectations and design constraints. Oversees, mentors, and provides technical guidance to less experienced Application Operations Analysts. Provide application support for mission critical SmartMeter solutions. Monitor application for performance, maintenance and tune application and interfaces to maintain service level agreements. Develop and process data correction routines (DCRs) to maintain data accuracy. Assist other SMOC Applications Operations Analysts in resolving complex issues; assist root cause analysis and solutions. Use in-depth skills in solving SmartMeter operational and computing issues. Support and implement application security testing in compliance with Sarbanes-Oxley, Information Protection, and Internal Auditing standards. Provide supporting services for SmartMeter application and technologies with other business teams and other IT teams. Provide expert analysis and impact assessment for complex and enterprise/over-arching type changes and updates to SmartMeter applications, interfaces, and daily operating schedule. Provide in-depth knowledge and hands-on experience for SmartMeter application solutions to internal business clients and to project groups leveraging SmartMeter-related technologies. Provide analysis and impact assessment for proposed changes and updates to SmartMeter applications, interfaces, and daily operating schedule. Provide project updates and reporting for assigned projects. Participate in functional testing and operational testing. Interacts with users, business stakeholders, team members and liaisons from other external groups, including suppliers or contractors, to discuss and diagnose critical or complex issues and incidents. Provide on call support for Application incidents as per on call schedule. Minimum Qualifications: Minimum 7 Years of relevant experience. BA/BS in Computer Science, Business, or equivalent experience Desired Skill: Has excellent written and verbal communications skills. Has a solid understanding of Application Development Frameworks, Coding Guidelines and Database Standards and adheres to these when designing and developing. Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g. IBM AIX Platforms, Oracle Database, Weblogic etc.) Manage and lead technical aspects of projects of medium to large cross-organizational scope (multiple teams and product areas) from end to end. Manage project critical path and work with team to remove any impediments. Experience in Utility and Smart Meter domain a plus. Experience in production support, incident management and on call responsibilities. Has excellent analytical, problem-solving, and technical troubleshooting skills. Strong working knowledge of various RDBMS concepts and procedures with minimum 7 years in Oracle development. Strong PL/SQL and SQL experience including writing, tuning, enhancing, and improving performance - Minimum 5 Years required. Database performance tuning a plus. Experience working with enterprise job schedulers (preferably UC4) to develop, maintain and monitor batch processing. In-depth knowledge of IBM AIX platform (or similar UNIX/LINUX platforms) Minimum 5 years. Have experience supporting applications, and databases on AIX/UNIX platforms. Strong Shell scripting skills - Minimum 5 years required. Working Knowledge of Python to understand and enhance existing scripts. Strong Experience working and managing Weblogic Applications Minimum 5 Years. Understanding of Weblogic Managed & Admin server modules and troubleshooting skills. Epik Solutions is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment. All employment decisions at Epik are based on business needs, job requirements and individual qualifications and merit, without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other status protected by applicable law or regulations. Epik participates in the E-Verify program.
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