Job Description:
Western Refining is seeking a Remote Customer Care Associate to join our team in New York City, New York. This part-time position is perfect for individuals who are looking to start their career in customer service in a dynamic and fast-paced environment. As an entry-level associate, you will have the opportunity to work remotely and gain valuable experience in providing top-notch customer care.
Responsibilities:1. Answering customer inquiries via phone, email, and chat in a professional and timely manner.2. Resolving customer issues and complaints with empathy and efficiency.3. Providing product and service information to customers.4. Documenting customer interactions accurately in the company's CRM system.5. Collaborating with other team members to ensure a seamless customer experience.6. Adhering to company policies and procedures at all times.
Requirements:1. Excellent communication skills both written and verbal.2. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.3. Strong problem-solving skills and attention to detail.4. Resilient and driven attitude to provide exceptional customer care.5. No prior experience required, but a willingness to learn and grow in a customer service role.
Personality Traits:- Resilient: Ability to bounce back from challenging situations and remain positive.- Driven: Motivated to succeed and exceed customer expectations.
Soft Skills:- Problem-solving: Ability to identify and resolve customer issues effectively.- Attention to detail: Ensuring accuracy in documenting customer interactions.
Benefits:- Paid sick leave for part-time employees.- Parental leave for eligible employees.- Company equipment provided for remote work.
Working Environment:Joining Western Refining means being part of a company that transcends borders and promotes collaboration on a global scale. We value diversity and teamwork and are committed to creating a supportive and inclusive work environment.
Equal Opportunity Statement:Western Refining is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified individuals regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or any other protected category. We encourage all individuals to apply for this position and join our diverse team.
Deadline to apply: May 1, 2024
We look forward to welcoming you to our team at Western Refining! Apply now to start your career in customer care.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
