Online Call Center Representative

As an Online Call Center Representative at Freddie Mac in Washington, D.C., you will be responsible for providing exceptional customer service to clients through online communication channels. This part-time entry-level position requires at least 1 year of experience in a customer service role.

Responsibilities:- Answering customer inquiries via online chat, email, and phone calls- Resolving customer issues in a timely and professional manner- Providing accurate information about Freddie Mac's products and services- Assisting customers with online account management- Collaborating with team members to ensure a seamless customer experience- Maintaining accurate records of customer interactions and transactions- Meeting or exceeding performance metrics and goals

Requirements:- Confident and adaptable personality- Strong time management skills- Ability to work well in a team environment- Excellent written and verbal communication skills- Basic computer skills and familiarity with online communication tools- Reliable internet connection and home office setup- High school diploma or equivalent

Benefits:- Remote work flexibility- Gym membership- Free accommodation- Opportunities for ongoing learning and development

Equal Opportunity Statement:Freddie Mac is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We welcome all qualified individuals to apply for this position.

Deadline to apply: May 2, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.