Customer Service Specialist

We are looking for a dedicated Customer Service Specialist to join our team at Marsh & McLennan in Washington, D.C. As an Associate Level position, you will be responsible for providing exceptional customer service to our clients and supporting the overall success of our organization.

Responsibilities:1. Serve as the main point of contact for clients, addressing their inquiries, issues, and concerns in a timely manner.2. Collaborate with internal teams to ensure efficient and effective resolution of customer requests.3. Manage customer accounts, maintaining accurate records and updating information as needed.4. Assist with new client onboarding and provide product or service demonstrations as required.5. Identify opportunities for process improvement and implement solutions to enhance the customer experience.6. Meet and exceed performance goals and customer satisfaction metrics.7. Develop strong relationships with clients to foster long-term loyalty and increase retention rates.8. Stay informed about industry trends and updates to better serve our clients.

Requirements:1. Bachelor's degree in Business Administration or related field.2. Minimum of 3 years of experience in customer service or a related field.3. Strong communication and interpersonal skills.4. Energetic and driven personality, with a passion for providing top-notch customer service.5. Excellent project management skills with the ability to prioritize and multitask effectively.6. Proven problem-solving abilities to address complex customer issues.7. Ability to work independently and as part of a team in a fast-paced environment.

Benefits:- Travel opportunities for training and conferences.- Paid Time Off (PTO) for work-life balance.- Employee discounts on company products and services.

Working Environment:At Marsh & McLennan, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to pushing the boundaries of what is possible and achieving success together.

Equal Opportunity Statement:Marsh & McLennan is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: April 24, 2024

If you meet the requirements and are eager to join a dynamic team, we encourage you to apply for the Customer Service Specialist position at Marsh & McLennan today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.