Customer Care Associate - Work From Home

Job Description:

AGCO is seeking a motivated and driven Customer Care Associate to join our team in Washington, D.C. This is a full-time, work-from-home position at the Associate Level. The ideal candidate will have at least 4 years of experience in customer service and possess excellent communication skills.

Responsibilities:1. Provide exceptional customer service to clients through phone, email, and chat support2. Handle customer inquiries, complaints, and requests in a professional and efficient manner3. Troubleshoot and resolve customer issues effectively and in a timely manner4. Process orders, returns, and exchanges accurately5. Maintain accurate records of customer interactions and transactions6. Collaborate with other team members to meet and exceed customer satisfaction goals7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers8. Assist with other duties as assigned by management

Requirements:- 4 years of experience in customer service or a related field- Excellent communication skills, both verbal and written- Strong critical thinking and problem-solving skills- Ability to work independently and in a team environment- Ability to adapt to changing priorities and work under pressure- Proficiency in using CRM software and Microsoft Office Suite- High school diploma or equivalent required; Bachelor's degree preferred

Personality Traits:- Motivated- Driven

Soft Skills:- Critical thinking- Adaptability

Benefits:- Dental insurance- Parental leave- Employee discounts

Working Environment:At AGCO, we pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, innovation, and continuous improvement in our work ethics.

Deadline to Apply: ********

Equal Opportunity Statement:AGCO is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.