Remote Chat Support Associate

Job Description:

BMW is seeking a Remote Chat Support Associate to join our team in Washington, D.C. This is a full-time entry-level position ideal for individuals with 1 year of experience who are energetic, confident, and possess strong teamwork and negotiation skills.

Responsibilities:- Provide chat support to customers seeking assistance with BMW products and services- Utilize knowledge base and resources to quickly and effectively resolve customer inquiries- Maintain a positive and professional attitude in all customer interactions- Collect and document customer feedback and data to improve the overall customer experience- Collaborate with team members to ensure seamless service delivery- Adhere to company guidelines and standards to uphold the BMW brand reputation

Requirements:- 1 year of experience in customer service or a related field- Excellent written and verbal communication skills- Strong problem-solving abilities and attention to detail- Ability to work independently and as part of a team- Energetic and confident demeanor- Demonstrated negotiation skills- Must be able to work remotely and have a stable internet connection- Knowledge of BMW products and services is a plus

Benefits:- Medical coverage- Disability insurance- Retirement plan

Working Environment:At BMW, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch service to our customers while fostering a collaborative and supportive work environment.

Deadline to apply: April 24, 2024

Equal Opportunity Statement:BMW is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.