Remote Customer Success Specialist

Job Description:

As a Remote Customer Success Specialist at Duke Energy, you will be responsible for ensuring the success and satisfaction of our customers in the Washington, D.C. area. This part-time position requires a motivated and reliable individual with at least 3 years of experience in customer service or a related field. As an Associate Level role, you will be expected to provide excellent customer support and build strong relationships with our clients.

Responsibilities:- Manage a portfolio of customer accounts and provide proactive support to address their needs and concerns- Conduct regular check-ins with customers to gather feedback and ensure their satisfaction- Assist customers with any issues or questions they may have regarding our products or services- Collaborate with internal teams to address customer needs and provide solutions to any issues that may arise- Develop and deliver presentations to customers on new products or services to drive engagement and retention

Requirements:- 3+ years of experience in customer service or a related field- Excellent communication and presentation skills- Strong planning and organizational skills- Motivated and reliable individual who can work independently and meet deadlines- Experience working remotely and using virtual communication tools- Bachelor's degree in a related field preferred

Benefits:- Company transportation provided for work-related travel- Dental insurance coverage- Medical coverage for eligible employees

Working Environment:At Duke Energy, we thrive in an environment that embraces and navigates change seamlessly. We value innovation and collaboration, and we encourage our team members to bring their best selves to work every day. As a Remote Customer Success Specialist, you will have the opportunity to make a meaningful impact on our customers and contribute to the overall success of our company.

Deadline to Apply:Please submit your application by May 14, 2024.

Equal Opportunity Statement:Duke Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.