Online Chat Support Representative

Job Description:

We are seeking a motivated and resilient Online Chat Support Representative to join our team at Bank of America Corp. in Washington, D.C. As an Associate Level position, this role requires a minimum of 2 years of experience in customer service or a related field. The ideal candidate will possess excellent communication skills and be able to effectively solve problems and plan ahead in a fast-paced environment.

Responsibilities:- Provide online chat support to customers regarding banking products and services- Respond promptly to customer inquiries and resolve issues efficiently- Educate customers on self-service options and guide them through online processes- Document customer interactions and escalate complex issues as needed- Maintain a positive and professional attitude at all times

Requirements:- 2+ years of experience in customer service or a related field- Strong communication skills, both written and verbal- Ability to multitask and prioritize tasks effectively- Proficiency in computer systems and online chat platforms- Resilient and motivated personality traits- Strong planning and problem-solving skills

Benefits:- Disability insurance- Retirement plan- Profit sharing

Working Environment:At Bank of America Corp., we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing top-notch customer service and support in the ever-evolving world of online banking.

Equal Opportunity Statement:Bank of America Corp. is an equal opportunity employer and is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.