Job Description:
Mohawk Industries is seeking a dynamic and results-driven Client Relations Manager to join our team on a part-time basis, working from home in Philadelphia, Pennsylvania. As an Associate Level position, the ideal candidate will have at least 5 years of experience in client relations or a related field.
Responsibilities:- Develop and maintain strong relationships with new and existing clients- Act as the primary point of contact for client inquiries, concerns, and escalations- Conduct regular check-ins with clients to ensure satisfaction and address any issues promptly- Collaborate with the sales team to identify new business opportunities and drive revenue growth- Negotiate contracts, pricing, and terms with clients to maximize profitability- Conduct market research to stay informed about industry trends and competitor activities- Provide regular reporting and updates to management on client performance and satisfaction- Proactively identify areas for improvement and implement strategies to enhance the client experience
Requirements:- Bachelor's degree in Business Administration or a related field preferred- Proven track record of at least 5 years in client relations or a similar role- Strong communication and interpersonal skills- Ability to work independently and prioritize tasks effectively- Excellent negotiation and research abilities- Proficiency in Microsoft Office Suite and CRM software- High level of organization and attention to detail
Personality traits:- Independent: Ability to work autonomously and make decisions confidently- Hardworking: Willingness to go above and beyond to meet client needs and exceed expectations
Soft skills:- Negotiation: Ability to reach mutually beneficial agreements with clients- Research: Skill in gathering and analyzing data to inform business decisions
Benefits:- Gym membership- Free food- Paid Time Off (PTO)
Working environment:We encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, creativity, and innovation as we strive to deliver exceptional service to our clients.
Deadline to apply: ********
Equal Opportunity Statement:Mohawk Industries is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
