Remote Live Chat Specialist

Job Description:

Rite Aid is seeking a Remote Live Chat Specialist based in Philadelphia, Pennsylvania. As a full-time entry-level position, this role is perfect for individuals looking to start their career in customer service and thrive in a remote work environment. The ideal candidate will be resilient and reliable, with a strong attention to detail and a cooperative attitude.

Responsibilities:- Engage with customers via live chat to provide support, answer inquiries, and resolve issues in a professional and timely manner- Utilize empathy and active listening skills to understand customer needs and provide appropriate solutions- Collaborate with other team members to ensure consistent and accurate information is being provided to customers- Maintain a positive and customer-centric attitude at all times- Keep detailed records of customer interactions and follow up as needed

Requirements:- High school diploma or equivalent- Strong written communication skills- Ability to work independently and manage time effectively- Experience in customer service is a plus, but not required- Willingness to learn and adapt to new tools and technologies- Must have access to a reliable internet connection and a quiet workspace

Benefits:- Parental leave- Travel opportunities- Retirement plan

Working Environment:At Rite Aid, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a can-do attitude. Our remote team is supported by a dedicated management team and a collaborative culture.

Equal Opportunity Statement:Rite Aid is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.