Job Description:
We are looking for a motivated and energetic Client Support Officer to join our team at HD Supply Holdings. This is a full-time remote position based in Philadelphia, Pennsylvania, US, with entry-level seniority and zero years of experience required. As a Client Support Officer, you will be responsible for providing excellent customer service and support to our clients, ensuring their needs are met and issues are resolved effectively.
Responsibilities:- Serve as the primary point of contact for clients, addressing their inquiries, issues, and requests in a timely and professional manner- Build and maintain strong relationships with clients through proactive communication and follow-up- Provide technical support and assistance to clients on our products and services- Collaborate with internal teams to address client needs and improve overall client satisfaction- Identify opportunities to upsell or cross-sell products and services to clients- Assist in the onboarding process for new clients, ensuring a smooth transition and positive experience- Stay up-to-date on industry trends and best practices to better serve clients
Requirements:- Driven and energetic personality- Strong leadership and communication skills- Ability to work independently and prioritize tasks effectively- Excellent problem-solving and decision-making abilities- Attention to detail and strong organizational skills- Proficiency in Microsoft Office and customer relationship management (CRM) software- Bachelor's degree in business, marketing, or a related field preferred
Benefits:- Visa sponsorship for qualified candidates- Company transportation for work-related travel- Retirement plan options for long-term financial security
Working Environment:As a Client Support Officer at HD Supply Holdings, you will be part of a dynamic and collaborative team that values creativity and innovation. We encourage a culture of open communication and fresh ideas, where your contributions will be appreciated and rewarded.
Deadline to Apply:Please submit your application by April 24, 2024.
Equal Opportunity Statement:HD Supply Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified candidates, regardless of race, gender, age, religion, or disability, to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
