Job Description:
eBay is seeking a highly motivated and experienced Client Relations Manager to join our team in Philadelphia, Pennsylvania. This is a part-time remote work position at a mid-to-senior level with a minimum of 6 years of experience in client relations or similar roles. As the Client Relations Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and addressing any concerns they may have.
Responsibilities:- Develop and maintain relationships with clients to ensure customer satisfaction and retention- Act as the main point of contact for clients, addressing any inquiries or issues in a timely and professional manner- Collaborate with the sales team to identify opportunities for upselling and cross-selling products or services- Analyze client feedback and data to identify trends and opportunities for improvement- Develop and implement strategies to enhance the overall client experience and drive customer loyalty- Manage contract negotiations and renewals with existing clients- Provide regular updates to management on client relations efforts and outcomes
Requirements:- Minimum of 6 years of experience in client relations or a related field- Passionate and dedicated to delivering exceptional client service- Strong negotiation skills and emotional intelligence- Excellent communication and interpersonal skills- Ability to work independently and prioritize tasks effectively- Proficiency in Microsoft Office Suite and CRM software- Bachelor's degree in business, marketing, or a related field
Benefits:- Free accommodation for remote work- Vision insurance- Company-provided equipment for work
Working Environment:As a Client Relations Manager at eBay, you will work in a dynamic and data-driven environment. You will have the opportunity to leverage data to inform decisions and drive strategic initiatives to enhance client relations and overall business success.
Application Deadline:Please submit your application by April 29, 2024.
Equal Opportunity Statement:eBay is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We welcome all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
