Support Services Coordinator - Endodontics Location Iowa City, IA : Embark on a fulfilling healthcare career with the College of Dentistry's Endodontics department! You will drive excellence in clinical operations by directing, organizing, and reviewing departmental functions to ensure a seamless patient experience. As a hands-on leader, provide administrative supervision to dental assistants and student staff. Foster a culture of collaboration and communication across all department levels for maximum clinic productivity. Additionally, perform chairside dental assistant duties during the absence of existing team members. For a full , please send an e-mail to . Responsibilities:
Clinic Operations:
Supervise 5 Dental Assistants, handle recruitment, training, and performance evaluations. Conduct monthly meetings to ensure patient care standards are met. Manage clinic schedules, assign assistants, and collaborate with on faculty and resident schedules. Answer patient questions, handle escalations, and coordinate services for patients. Review and complete Axium entries, implement productivity improvements, and perform research assignments as needed. Student Maintenance:
Monitor student progress, handle ICON for appointments and grades, and support educational initiatives. Liaise between students, patients, and staff for conflict resolution. Coordinate events, attend meetings, and collaborate with vendors for educational initiatives. Additional Duties:
Enforce infection control procedures, collaborate on equipment procurement, and ensure technology compliance. Manage inventory, procurement, and reconciliation of clinical supplies. Manage records for case requirements, coordinate clinic operations, and handle inventory for educational courses. Salary: $57, 314 to commensurate (Pay Grade: 4A)
Schedule: Monday - Friday, 8:00am - 5:00pm
May require occasional overtime. Work Location: On-Site
Required Qualifications: Bachelor's Degree or equivalent combination of education and relevant experience. Successful completion of a CODA accredited dental assistance program or one-year full time equivalency in chairside assistant experience assisting in four-handed method of dentistry. Current DANB Dental Assistant Certification. Current certificate of registration to practice as a dental assistant issued by the Iowa Board of Dental Examiners. Current Iowa certificate Proficiency in dental radiography. (QDA) Administrative Supervisory Experience to include performance management. Excellent written, verbal, and interpersonal communication skills Excellent organizational skills with the ability to multi-task. Proficiency in calendaring, spreadsheets, and word processing (i.e. Microsoft or Google). Experience using electronic health records. Excellent customer service skills Experience utilizing active conflict management/resolution skills and de-escalation techniques. Ability to work effectively in a diverse environment. Desirable Qualifications: Knowledge of University policies, procedures, and regulations. Ability to work independently and collaboratively. Position and Application Details: In order to be considered for an interview, applicants must upload a Resume (and mark as "Relevant File") to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date. Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact .
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
