It Support Officer

Job summary
Looking for capable resource to coordinate activitiesProvide onsite/on-call assistance to end-usersEnsure optimal service delivery
Job seniority: entry level
Responsibilities
• Provide first/second level contact and problem resolution for customer issues• Answer client questions in a professional manner• Accept and deliver all service calls assigned within the established service level agreement• Meet established customer service satisfaction criteria• Install, upgrade, support and troubleshoot various software and applications• Complete real-time reporting of all calls• Follow established policies, guidelines, and documents• Ensure control of assets and inventory• Provide timely communication on issue status and resolution• Maintain ticket updates for all reported incidents
Requirements
• Proven analytical, troubleshooting and problem-solving skills• IT skills and experience including Windows OS and Microsoft Office• Ability to communicate technical issues with clients• Ability to drive to client locations• Experience in networking and data centers• Willingness to work off-hours and weekends when required• Bachelor's degree or IT qualifications• 1-2 years of relevant experience• Ready to travel as required
Key Skills Needed
• Analytical thinking• Troubleshooting• Problem-solving• Communication• Customer service• Knowledge of Windows OS and Microsoft Office• Networking• Data center• Time management
Benefits
• Flexible work arrangement• Experience with different IT projects• Opportunity to be your own boss