Job Description:
Booz Allen Hamilton is seeking a Remote Customer Success Specialist to join our team in Jacksonville, Florida. As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success with our products and services.
Responsibilities:- Serve as the main point of contact for clients, providing exceptional customer service and support- Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner- Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for improvement- Create and deliver presentations to educate clients on product features and best practices- Proactively monitor client usage and engagement to identify upsell and cross-sell opportunities- Work with the sales team to renew contracts and secure additional business from existing clients- Stay up-to-date on industry trends and competitor offerings to provide strategic insights to clients- Utilize innovative approaches to problem-solving and client relationship management
Requirements:- Bachelor's degree in Business, Marketing, or a related field- 4 years of experience in customer success, account management, or a related role- Strong presentation skills and the ability to communicate effectively with clients at all levels- Hardworking and reliable with a strong commitment to customer satisfaction- Ability to proactively identify client needs and develop solutions to meet those needs- Experience working remotely and managing client relationships from a distance- Willingness to travel as needed to meet with clients in person- Proficiency with Microsoft Office and CRM software- Innovation mindset to continuously improve customer success strategies
Benefits:- Travel and spending expenses covered- Relocation allowance for those outside of the Jacksonville area- Company-provided equipment for remote work- Health and wellness initiatives to support employee well-being
Equal Opportunity Statement:Booz Allen Hamilton is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
Deadline to apply: May 6, 2024
If you meet the qualifications and are ready to take on this exciting opportunity, apply today to join the Booz Allen Hamilton team as a Remote Customer Success Specialist in Jacksonville, Florida.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
