Description & Requirements
Maximus is currently looking for an Operations Support Associate Analyst to support the CCO Operations Team in a remote capacity.
Essential Duties and Responsibilities:
- Support data management, client reporting, process engineering, quality control, and problem resolution.
- Perform independent gap analysis and identify key factors that determine success for the project.
- Develop overall operations strategy as well as internal and external partnerships, corrective action plans and associated presentations for key leadership.
- Perform operations research to qualify new opportunities, including analysis of project data, financial forecast, documented requirements, current customer preferences, competitive environment assessments, and staff strengths and weaknesses; Perform gap analyses of Maximus capabilities against contract requirements.- Participate in meetings with customers (internal and external), clients, and teammates to develop insight on requirements, operations strategy, partnership opportunities, and contract tracking and development.
- Assist with program development during start up and for selected ongoing operations and provide detailed reports on activities to leadership staff.
- Actively participate in the overall strategic planning.
- Conduct after action reviews for all operations staff to document lessons learned and identify necessary adjustments to technique, strategy, and actions.
- Develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities.
- Conduct statistical analyses and evaluate a wide variety of information to assess operational effectiveness.
- Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality.
- Create, analyze, and deliver customized reporting for both internal and external customers.
- Develop high-quality communications suitable for clients.
The 6 month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment. This position requires travel up to 10% of the time. Proficiency in Microsoft PowerApps creation is strongly preferred. Proficiency in Microsoft Office Suites is strongly preferred. This position is fully remote and will require a home office. Home office requirements:
*Reliable high-speed internet service
*Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity
*Minimum 5 Mpbs upload speeds
Minimum Requirements
Minimum Requirements:
- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
