Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates
Roles and Responsibilities: Provide first/second level contact and problem resolution for customer issues.
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 MS Office 2010, Cisco Jabber, and other authorized desktop applications.
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
Provide timely communication on issue status and resolution.
Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
Maintain ticket updates for all reported incidents.
Break Fix, fault diagnosis and resolution
Additional requirements may exist if the offer of employment is extended
Proven analytical, troubleshooting, and problem-solving skills
IT Skills and Experience Windows 7 & 10, MS Office 2010/2013/2016/365
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Performs general preventative maintenance tasks on computers, laptops, printers
Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
Ability to lift and or move various computer equipment up to 50 lbs.
Must be able to pass annual criminal and motor vehicle background
Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
In-depth knowledge of: Hands-on experience in Networking Knowledge about Data Centre Windows OS (e.g. XP, Vista, Windows 7, 10)
Microsoft Office applications
Active Directory
Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
Install, upgrade, support, and troubleshoot for printers, and computer hardware.
Mobile device management including IOS and Android devices
Mac operating system, to support Apple PC users.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Willing to work off-hours and weekends when required for projects or emergency support.
IT Qualifications At least two of the following: Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Basic knowledge of: Active Directory
Exchange
Apple OS
SCCM
Experience in a similar role 2+ years of relevant experience.
What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to
