Job Description:
Molina Healthcare is seeking a dynamic and motivated individual to join our team as a Live Chat Associate for remote work in Philadelphia, Pennsylvania. As a part-time employee at the Associate Level, you will be responsible for providing excellent customer service through live chat interactions with our members.
Responsibilities:- Engage with customers through live chat to provide support, answer inquiries, and resolve issues in a timely and professional manner- Demonstrate excellent communication skills, empathy, and patience when interacting with customers- Analyze customer needs and provide tailored solutions to meet their individual requirements- Utilize leadership skills to effectively manage customer interactions and ensure a positive experience- Document customer interactions and maintain accurate records of all communication- Collaborate with team members and other departments to ensure a seamless customer experience- Meet performance metrics related to response time, resolution rate, and customer satisfaction
Requirements:- 2 years of experience in a customer service role, preferably in a chat or online support environment- Resilient personality with a passion for helping others- Strong analytical skills and the ability to think critically to solve problems- Demonstrated leadership skills with the ability to take initiative and drive results- Excellent written communication skills and attention to detail- Ability to work independently and manage time efficiently in a remote work setting- Comfortable using technology and navigating various computer systems- High school diploma or equivalent required, additional education or certifications a plus
Benefits:- Medical coverage for part-time employees- Joining bonus for new hires- Gym membership reimbursement
Working Environment:At Molina Healthcare, we strive to pursue excellence in every endeavor, setting a high standard for achievement. As a Live Chat Associate, you will be part of a supportive team that values collaboration, innovation, and continuous improvement.
Deadline to Apply: May 14, 2024
Equal Opportunity Statement:Molina Healthcare is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
