Enterprise Applications Support Analyst
ID
********
Category
Information Technology
Position Type
Salaried
Remote
No
Shift Time
40
Location
Montvale
Overview
Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's fourth most admired company. And for more than 140 years we've been a respected leader in the architectural coatings and home decor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.
Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services, and customer experiences, design pioneering paints using the latest technologies, and deliver unparalleled value and brand experiences for our customers and retail network
Benjamin Moore is seeking a talented Enterprise Applications Support Analyst to join the Enterprise Applications team at our Corporate Headquarters in Montvale, NJ. The role will play a crucial part in ensuring the smooth operation and optimal performance of our enterprise applications like Microsoft Dynamics 365 Sales (CRM), Smartsheet, Intranet, and various other SaaS cloud-based applications. This role involves providing technical support, troubleshooting issues, administration of the platforms and collaborating with cross-functional teams to maintain and enhance our suite of enterprise applications. The ideal candidate will have a strong understanding of cloud-based software systems, excellent problem-solving skills, quick learner, and a customer-centric approach to support.
Responsibilities
Provide first and second-level support for enterprise applications, including troubleshooting, issue resolution, and escalation management.
Execute successful onboarding and offboarding activities for the various cloud-based applications.
Collaborate with internal stakeholders and external vendors to identify, prioritize, and resolve application-related issues and enhancement requests.
Perform routine maintenance tasks, including software updates, patches, and configuration changes, to ensure the stability and security of enterprise applications.
Work with the Development team to complete some of the small to mid-sized enhancements request.
Develop and maintain documentation, including user guides, knowledge base articles, and standard operating procedures, to facilitate effective support and training.
Participate in the testing and deployment of new software releases and enhancements, ensuring compatibility and reliability across the enterprise application environment.
Monitor application performance and system health, proactively identifying and addressing potential issues to minimize downtime and maximize efficiency.
Contribute to continuous improvement initiatives, recommending and implementing process enhancements and automation to streamline support operations.
Provide training and guidance to end-users, empowering them to effectively utilize enterprise applications and resolve common issues independently.
Qualifications
Bachelor's degree in Computer Science, Engineering, Information Systems, Business or related discipline is required.
2+ years of experience in cloud-based SaaS applications
1+ year experience with Microsoft Dynamics 365 for sales (CRM)
Proficiency in troubleshooting technical issues and conducting root cause analysis.
Worked with End Users to help solve their issues.
Inherently motivated, able to work effectively both independently and in a team environment.
Handle tight deadlines, learn quickly, and maintain a positive, professional attitude.
Proven ability to identify, analyze and solve problems.
Excellent organizational, time management, interpersonal and communication skills, both verbal and written.
Compensation Philosophy
At Benjamin Moore, our brand represents excellence, and we strive to provide a comprehensive total rewards package to match. In addition to competitive base salary, every exempt and non-exempt role in our organization is eligible for a performance-based annual raise and bonus in recognition of their efforts that contribute to the success of our organization. We conduct regular pay audits, using both external market data and internal comparisons to ensure that our employees are compensated fairly and equitably. During our annual compensation review, we implement merit, equity, and promotion increases after a full calibration across all roles. We believe that benefits should connect you to the support you need when it matters most. In addition to our monetary compensation package, Benjamin Moore provides a full range of benefits that are personalized to help support you physically, financially, and emotionally, both through the big milestones and in your everyday life.
Diversity, Equity & Inclusion
At Benjamin Moore, we believe diversity of culture, talent, and varying perspectives is key to a collaborative, innovative, and successful business. We are committed to driving change within our organization through purposeful Diversity, Equity & Inclusion (DE&I) efforts, while also focusing on our customers and communities in which we serve.
Our DE&I efforts allow each of us to authentically live our corporate values of Openness, Integrity, Community, Excellence and Safety. Our Social Impact programming of strategic local and national partnerships, in-kind donations, volunteerism, and more expands our ability to make a difference in the lives of all of our stakeholders. We hope you will join us and become an advocate for diversity and inclusion here at Benjamin Moore.
At Benjamin Moore & Co, we don't just accept difference - we celebrate it, we support it, and we thrive because it benefits our employees, our products, and our community. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Benjamin Moore is proud to be an equal opportunity employer.
Student Loan Repayment Assistance Program
Benjamin Moore provides Student Loan Repayment Assistance Program to support eligible active employees who graduated from an accredited post-secondary educational institution. The Repayment Program is intended to contribute to reducing employee's student loans. The Company follows all rules and regulations concerning the taxability of student loan repayments provided under applicable law.
EOE
Benjamin Moore & Co. is an equal-opportunity employer that is committed to a culture of inclusion and diversity. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Our commitment to these principles means all employment decisions are made based on qualifications, merit, and business need.
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