Summary
The IT Support Specialist is responsible for providing technical support, including day-to-day end user support as well as back end operational support and troubleshooting.
Key Responsibilities and Accountabilities
Act as Level I support to all end users
Answer, evaluate, and prioritize requests for assistance from users experiencing problems with hardware, software, networking, VOIP, and other computer-related technologies
Log, update, and track requests using ticket tracking software, maintain history records, and related problem documentation
Build and set up equipment and furniture for employee use, performing or ensuring proper installation of cables, equipment, operating systems, and appropriate software. Note that "proper installation" refers to both functional and neat installation such that installations are maintainable and not subject to breakage or unsightliness
Refer major hardware or software problems or defective products to vendors or technicians for service
Assist in maintenance and support of business applications and back-end systems and infrastructure architecture
Track and maintain managed IT assets throughout organization
Effectively collaborate with Director of IT and end users to address issues and future challenges as they arise
Maintain current knowledge and skills through in-services, workshops, and/or seminars
Required Skills
Excellent customer service skills, including the ability to listen to users in a courteous and friendly manner, acknowledge the reality of their problems, translate their descriptions into technical terms, fix the problems, and explain the solutions in terms the users can understand
Ability to take ownership of customer issues and provide excellent and timely support to the end user, ensuring downtime is kept to a minimum
Ability to analyze and solve practical problems, dealing with a variety of concrete variables, in situations where only limited standardization exists
Professional disposition with an attitude of self-sufficiency and tenacity in getting the job done
Strong oral communication, listening, interpersonal and written communication skills
Willingness to share knowledge with team members, management, and users
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to prioritize a workload with multiple tasks and multiple demands and meet due dates.
Excellent organizational, time management and time tracking skills
Willingness to attack issues head on and have the diligence to see them through to resolution
Self-motivated with ability to work independently and drive projects
Ability to maintain client confidence and protect operations by keeping information confidential
Ability to accept constructive criticism and end user feedback regarding their experience with IT software and/or services
Education and Experience
The ideal candidate will have:
High school diploma or general education degree (GED); three to five years' related experience and/or training; or equivalent combination of education and experience
Three to five years' computer network training and problem solving
Ability to work flexible working hours
Proficiency in Microsoft Teams
Proficiency in Microsoft 365 including Outlook/Exchange
Proficiency in code versioning software (Git/SVN)
Proficiency in application packaging and deployment tools
Proficiency in networking
Proficiency in Windows servers and desktop OS's
Linux experience preferred
Essential Job Functions
Ability to effectively type on keyboard; ability to read computer screens
Ability to communicate with company personnel and vendors electronically (i.e. emails documents etc.) by processing information via a computer screen in a timely manner.
Ability to perform work electronically by processing information via a computer screen i.e. emails documents etc., in a timely manner.
Ability to sit for extended periods of time;
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to stand; walk; sit; use hands/fingers to, handle, or feel; reach with hands and arms;
Ability to climb or balance; stoop, kneel, crouch, or crawl; as well as talk and hear, ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. If weights exceed the foregoing, assistance should be requested.
Sterling Medical Devices LLC (SMD) is an Equal Opportunity Employer. SMD does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need."
Local candidates only at this time, please. We do not offer relocation assistance. Job will be based in Moonachie, New Jersey
No third-party candidates please.
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