Customer Service Representative - Remote Work

Job Description:

Host Hotels & Resorts is currently seeking a Customer Service Representative to join our team on a remote basis in Philadelphia, Pennsylvania. This entry-level position is perfect for individuals who are reliable, resourceful, have strong people management skills, and possess high emotional intelligence.

Responsibilities:- Responding to customer inquiries in a timely and professional manner via phone, email, and live chat- Providing assistance and guidance to customers regarding bookings, reservations, and general inquiries- Resolving customer complaints and issues with a focus on delivering excellent customer service- Maintaining accurate records of customer interactions and transactions- Collaborating with other departments to ensure customer needs are met effectively- Providing feedback to management on customer trends and concerns

Requirements:- High school diploma or equivalent- Excellent communication skills- Ability to multitask and prioritize in a fast-paced environment- Strong problem-solving skills- Ability to work independently and as part of a team- Basic computer skills and familiarity with CRM software- Must be reliable and resourceful- People management skills and high emotional intelligence

Benefits:- Travel opportunities for training and meetings- Training and professional development opportunities- Relocation allowance for eligible employees- Encouragement of calculated risk-taking to drive innovation and progress

Equal Opportunity Statement:Host Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.