Customer Service Representative

Job summary
Customer Service Representative in the aviation services industryProvide elite level of customer service to crew and passengersCollaborate with ground personnel to ensure all services are completed
Job seniority: entry level
Responsibilities
• Greet customers in a friendly, professional manner• Provide concierge services to pilots and customers• Invoicing for services rendered• Record customer preferences in internal system• Proactively prepare for incoming aircraft• Provide timely feedback regarding service failures or customer concerns• Meet and exceed customer's service expectations• Keep hospitality bar stocked• Maintain neat work area• Contribute to customer service manager
Requirements
• Customer service experience in the service industry preferred• High school diploma or equivalent• Ability to work evenings, weekends, and holidays• Acceptable driving record• Ability to pass a background check• Zero tolerance drug free employer• Good communication skills• Strong computer skills• Basic mathematical knowledge• Bilingual preferred
Key Skills Needed
• Customer focus• Strong communication skills• Strong computer skills• Basic mathematical knowledge