Client Service Assistant - Remote Work

Ro is seeking a highly motivated and energetic Client Service Assistant to join our team on a full-time basis. This is a remote position based in San Jose, California, and the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities:1. Provide exceptional customer service to clients via phone, email, and chat.2. Handle client inquiries, complaints, and feedback in a timely and professional manner.3. Assist clients with account setup, billing inquiries, and technical support.4. Work closely with the Client Service Manager to analyze client needs and develop strategic plans.5. Collaborate with other departments to ensure seamless communication and resolution of client issues.6. Assist in planning and implementing client retention strategies.7. Handle administrative tasks such as data entry, reporting, and document management.

Requirements:1. Bachelor's degree in business administration or a related field.2. Strong communication and interpersonal skills.3. Ability to work independently and prioritize tasks effectively.4. Proficiency in Microsoft Office and CRM software.5. Energetic and driven personality traits.6. Strong analytical and planning skills.7. Ability to adapt to a fast-paced work environment.

Benefits:- Company equipment provided for remote work.- Profit sharing opportunities.- Dental insurance coverage.- Health and wellness initiatives to prioritize employee well-being.

Deadline to apply: March 30, 2024

Equal Opportunity Statement:Ro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.