Customer Success Officer - Work From Home

Job Description:

Crown Holdings is seeking a skilled Customer Success Officer to join our team on a full-time basis, working from home in Los Angeles, California. As an Associate level position, we require candidates with a minimum of 3 years of experience in customer success or a related field. The ideal candidate will be hardworking and independent, with strong communication and teamwork skills.

Responsibilities:- Build and maintain strong relationships with customers to ensure their satisfaction and retention- Act as the main point of contact for customers, addressing any issues or concerns they may have in a timely and efficient manner- Collaborate with internal teams to ensure customer needs are met and expectations are exceeded- Track and analyze customer data to identify trends and areas for improvement- Develop strategies to increase customer engagement and loyalty- Work closely with sales and marketing teams to drive business growth and revenue

Requirements:- Bachelor's degree in Business Administration or a related field- Proven experience in customer success, account management, or a similar role- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Strong problem-solving and decision-making abilities

Benefits:- Disability insurance- Dental insurance- Training and professional development opportunities

Working Environment:At Crown Holdings, we are committed to supporting our employees in their personal and professional development. We provide a positive and inclusive working environment where everyone has the opportunity to thrive and grow.

Deadline to Apply: April 29, 2024

Equal Opportunity Statement:Crown Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.