Chat Support Assistant - Remote Work

Job Description:

Altria Group is seeking a Chat Support Assistant to join our remote team in Philadelphia, Pennsylvania. As a part-time entry-level position, the Chat Support Assistant will be responsible for providing excellent customer service through online chat support. This role requires 1 year of experience and is ideal for independent and confident individuals who possess strong strategic planning and problem-solving skills.

Responsibilities:- Respond to customer inquiries and provide support through online chat in a timely and professional manner- Assist customers with product information, troubleshooting, and any other questions they may have- Escalate complex issues to the appropriate department for resolution- Maintain accurate records of customer interactions and transactions- Keep up-to-date with product knowledge and company policies- Collaborate with team members to improve customer service processes

Requirements:- 1 year of customer service experience- Excellent communication skills- Ability to multitask and prioritize tasks- Proficiency in using chat support software- Independent and confident demeanor- Strong strategic planning and problem-solving skills

Benefits:- Paid Time Off (PTO)- Paid sick leave- Life insurance

Working Environment:At Altria Group, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and supported.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement:Altria Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.