Call Center Associate

Job Description:

Alcoa is currently seeking a passionate and adaptable Call Center Associate to join our team in San Jose, California. As a part-time Associate Level role, the Call Center Associate will be responsible for handling inbound and outbound calls in a fast-paced environment. The ideal candidate will have at least 2 years of experience in customer service or a related field.

Responsibilities:- Answer incoming calls and respond to customer inquiries with professionalism and courtesy- Make outbound calls to follow up on customer requests or resolve issues- Provide accurate information to customers regarding products and services- Input customer data into the company's database- Assist with resolving customer complaints or issues in a timely manner- Collaborate with other team members to ensure a seamless customer experience

Requirements:- 2+ years of experience in customer service or a related field- Excellent communication skills and phone etiquette- Strong problem-solving abilities- Planning and organizational skills- Ability to work in a fast-paced environment- Innovation and adaptability- High school diploma or equivalent

Benefits:- Life insurance- Disability insurance- Paid Time Off (PTO)

Working Environment:At Alcoa, we strive to inject a sense of joy and vibrancy into the work environment. Our Call Center Associates work in a supportive and collaborative team atmosphere where creativity and innovation are encouraged.

Deadline to Apply:Interested candidates must submit their applications by May 16, 2024.

Equal Opportunity Statement:Alcoa is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.