FedTec Overview: FedTec is a WomanOwned Small Business with headquarters in Reston VA. However FedTec is more than just a company we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forwardfocused methods we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation and Cyber Security. Our strategy is rooted in indepth advising and a unique shouldertoshoulder mission experience all geared towards enabling our clients their agencies and every American to thrive. We use the same approach as our employees building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family.
About the Opportunity: As a Tier 1 Help Desk Specialist you will provide basewide client computer support to Tinker AFB. As the entry point of our helpdesk team the Helpdesk Tier I will manage foundational technical inquiries ensuring a smooth IT experience for our client.
Position: Tier 1 Help Desk Specialist
Work Location: Tinker AFB Oklahoma
Client: United States Air Force (USAF)
Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone email or in person.
Diagnose research and resolve tier 1 technical hardware and software issues.
Effectively advise and assist customers on appropriate action.
Provide accurate information on IT products and services.
Direct unresolved issues to the next level of support personnel.
Identify and escalate situations requiring urgent attention.
Maintain the highest possible level of customer service.
Work with vendors and internal stakeholders to ensure accurate effective training content.
Other duties as assigned.
Basic Qualifications A working knowledge of and experience with EUD Hardware Remedy Help Desk Software System and subsequent versions Directory and Resource Administrator (DRA) network infrastructure Windows Operating Systems MS Office Suite and the Air Force SDC.
Must be customerfocused and serviceoriented attentive to details with the ability to multitask and act with professionalism at all times
Excellent verbal and written communication skills phone etiquette data entry
Sound knowledge of hardware/software operating systems and networking related technologies is required
When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts likeminded individuals which is why we have such exceptional people on our team.
Just as youd do for your own family we prioritize your safety health and happiness. Thats why weve created the FedTec Total WellBeing program offering benefits like:
Comprehensive medical dental and vision plans. These plans encompass a range of beneficial features such as Telehealth virtual care programs and access to resources to support your physical and mental wellbeing.
Generous paid time off for relaxation and rejuvenation.
Financial security through 401k companypaid short and longterm disability life insurance and additional voluntary coverage.
Support for your life and family with access to an Employee Assistance Program Pet Insurance and Prepaid Legal services.
Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
Our newest addition the FedTec Fit Program features an onstaff Fitness Coach who provides personal and group sessions company fitness challenges and ongoing support for your fitness goals.
At FedTec we embrace the power of diversity fostering a culture where varied thoughts ideas and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender gender identity or expression sexual orientation national origin disability or status as a protected veteran and we maintain a drugfree workplace to ensure a safe and healthy environment for all.
