Job Type
Full-time
Description
GoEngineer's team of full-time support engineers provides assistance to thousands of customers across the US.
Your Key Contributions:
Field incoming phone calls and support emails
Troubleshoot and provide resolution to customer issues regarding SOLIDWORKS CAD, Installation, and add-on products
Researching issues and workarounds
Utilize team processes for escalating issues both internally and externally
Timely progress updates with open tickets, ongoing communication with customers
Workflow averages a minimum of 20 customer calls weekly, not inclusive of voicemail, resolving a minimum of 350 cases quarterly
Documenting progress updates and resolutions in CRM
Requirements
For this role, our ideal candidates would have:
• Effective verbal and written communication skills
• Have an empathic nature and sincere desire to be helpful to others
• Empathic to customer challenges
• Enjoy problem solving and be solution-minded
• Focused on creating a positive customer service experience
• Proficient in Microsoft Office
• 1+ years of SOLIDWORKS 3D CAD experience, or similar
• Education level - High School Diploma
• 2+ years of administrative office support, professional customer service, sales or similar experience
Position Hours & Location:
This is a fully work-remote role, full-time, Monday - Friday, 8:00am - 5:00pm, very rare overtime may be required with notice.
More about what GoEngineer offers:
At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where Diversity, Equity, and Inclusion practices are centered in the work we do, and employees feel welcomed as they are from the first day.
Competitive Compensation Includes:
GoEngineer offers a competitive compensation of $50,000 annual salary range, based on experience. With opportunities for an increase upon completion of certification programs.
Generous Benefits Include: Participation in GoEngineer's generous PTO program from day one of employment.
401(k) Plan that includes up to a 6% company match, 100% vested day one.
Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
Generous HSA Contribution with participation in the High Deductible Health Plan.
Employer paid Life Insurance policy, optional Supplemental Life available.
Employer paid Short-Term and Long-Term Disability Benefits.
Dental, Vision, and other Ancillary benefits. GoEngineer pays 100% of employee dental premium.
Salary Description
50,000
