About Focus Solutions Focus Solutions is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. Our mission is to revolutionize healthcare through the orchestration of innovative technology and provide exceptional client experiences. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. As a fully remote company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection. Our technology platform serves as the operating system for healthcare practices, addressing crucial aspects such as data orchestration, analytics, artificial intelligence, technology infrastructure, and information security. At Focus Solutions, we prioritize the care of digital assets just as our healthcare clients prioritize the care of their patients.
Role Overview We are seeking a dynamic and customer-oriented individual for the position of Delivery Coordinator. This role is pivotal in ensuring the smooth coordination and successful delivery of our platforms and services to our healthcare clients. The Delivery Coordinator will engage directly with customers, overseeing onboarding, implementation, and delivery efforts across our entire range of offerings, including EMR/EHR/PM Data Conversions, Data Analytics, Healthcare Interop, IT Operations, and Information Security.
Responsibilities Coordinate and oversee the onboarding, implementation, and delivery processes for healthcare clients utilizing our platforms and services. Serve as the primary point of contact for clients throughout the delivery process, ensuring clear and effective communication at all stages. Collaborate closely with internal teams including data conversions, integrations, data analytics, IT operations, and security to ensure successful project execution. Manage project timelines, milestones, and deliverables, ensuring adherence to deadlines and quality standards. Identify and escalate issues or risks that may impact project delivery, working proactively to address challenges and find solutions. Provide guidance and support to clients, addressing inquiries, troubleshooting issues, and ensuring a positive customer experience. Conduct periodic reviews and assessments of project progress, performance, and customer satisfaction, identifying areas for improvement and implementing necessary changes. Clearly communicate expectations with internal and external stakeholders, ensure timely follow ups when issues arise, provide regular updates on progress, minimize surprises in the delivery process through extensive communication. Requirements Excellent communication skills, with the ability to effectively engage with clients and internal teams. Strong attention to detail and a keen sense of urgency in task management and time management. Healthcare industry experience is preferred but not required. Technology or IT experience, particularly in data analytics or application development, is preferred but not required. 3 to 5 years of professional experience in a relevant field is preferred. Ability to work remotely and independently, with some flexibility for limited travel as needed. Benefits Competitive pay Remote work environment Generous vacation policy Opportunities for professional growth and development Collaborative, supportive, and fun work culture How to Apply: If you are a motivated and organized individual with a passion for customer service who wants to contribute to the transformation of healthcare through innovative technology, we would love to hear from you. To apply for the Delivery Coordinator position at Focus Solutions. Please answer any applicant questions and submit your resume and cover letter detailing your qualifications and relevant experience. We look forward to hearing from you!
Offers of employment at Focus Solutions (the "Company"), or continued employment at Focus Solutions, may be contingent upon clearance of a background check.
Background checks are standard practice in the healthcare industry and are a requirement of doing business. In many cases these checks are required by contractual obligation. Regardless, we have a duty to our clients and their patients to demonstrate that we hire only and employe the people that uphold a moral and ethical standard and that we take every precaution to ensure the sensitive data we are entrusted with is managed with the utmost care and security. This endeavor begins with our hiring practices.
Information obtained through a background check will only be used for purposes of determining a candidate's or employee's eligibility for employment (or ongoing employment) with Focus Solutions. Background checks are not intended to disqualify or otherwise limit the pool of individuals eligible for a role, but instead are intended to confirm a decision to hire a candidate. Any information obtained through a background check will not be used to discriminate against a candidate on the basis of their race, color, sex/gender, religion, national origin, age, disability, or any other protected characteristic under federal, state or local law.
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