Senior Account Manager (Remote Available)
Department: Operations
Manager: Team Lead
Exempt We are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They're the reason this company was formed and the guiding light for every decision. We're all at Navigate because we truly want to spark positive change in other people's lives. Here's to doing good things – together! How you contribute to our success
The Senior Account Manager is responsible for managing multiple large to jumbo strategic client accounts. The Senior Account Manager's responsibilities include maintaining a thorough knowledge of our industry, business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities and act as a client advocate to coordinate with internal teams to deliver an exceptional experience. The Senior Account Manager is passionate, proactive and solution-oriented. To be successful, you must be able to achieve the following key deliverable and metrics: Deliver company and industry expertise Deliver strategic perspective Be skilled in negotiation and value-based selling Provide leadership to your team and organization Maintaining a CSAT Score of 95% Client retention rate of 90% Your Responsibilities to the team, our clients and community Developing and maintaining a knowledge and understanding of our business, product offerings, competitors and industry Management and retention of strategic accounts and opportunities by building strong, trusting relationships Understanding clients' needs, developing strategy and identifying new business opportunities within your portfolio Coordinate internal teams to deliver solutions that meet clients' needs Identifying opportunities for improvement and proposing new tools and processes Mentor new employees on organizational standards and processes Develop account management strategies The Ideal Candidate A passion for wellbeing, creating engagement around wellbeing and delivering on outcomes is a must. Professional maturity and business acumen Experience in business-to-business environment Passion for client service Exceptional written, verbal and presentation skills Ability to work under pressure, organize and prioritize responsibilities The Navigate Way - Core Expectations:
At Navigate, we expect all our employees to live the family values that have helped shape our culture: Deliver the Boom Everybody Love Everybody We are Family Inspire & Innovate Embrace Change Growth is Great Efficient & Effective Give Back Experience & Education needed for success in this role
Experience Minimum five years of industry specific account management experience Education Bachelor's degree or equivalent experience Physical & Working Environment Normal mental and visual attention is required. Normal office working conditions requiring continuous use of both hands. Sitting most of the time, may involve walking or standing for brief periods of time. Position requires occasional bending, squatting, twisting and climbing stairs. There are minimal exposures to workplace hazards. To perform the job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions. Position is available for remote workers.
Navigate Wellbeing Solutions is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Navigate Wellbeing Solutions will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Navigate. Post offer, Pre-employment background screenings are required. Employees of Navigate are required to sign a confidentiality agreement.
