Solutions Advisor

About FedEx Supply Chain FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
We Have…. A strong FedEx brand consistently ranked among the world's most admired and trusted employers. A top notch leadership team with the experience needed to grow and develop your career. An open mind for new ideas and creative methods. A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more! General Summary…. The Advisor, Solutions uses their in-depth knowledge & understanding of facility layout, innovative automation solutions, MHE, IT system, operational processes, and workflows to coordinate and lead the design of comprehensive solutions. The position uses their in-depth knowledge & understanding of engineering, operational flows, and system capabilities to lead teams that develop the full solution that ensures the business requirements are met, with the lowest cost that meets the customer needs, operational efficiency, and productivity standards.
This position will be responsible for….. Aligns IT, Engineering and Operations capabilities to form a solution that can be marketed, sold, and executed to meet customer needs. Supports the development of Statement of Work with customer, ensures customer requirements, service levels and integration point are clearly understood and communicated. Reviews customer contract documents, technical specifications and data analytics to ensure correct operating models are designed and technologies selected to support customer requirements. Supports customer meetings, develop presentations communicating the solutions for Pre and Post sales that communicates an in-depth knowledge of FSC technical processes & operations. Performs or leads teams for the IT system identification, gap analysis in relation to providing potential customers a full integrated supply chain solution. Guides and consults with implementation teams that are responsible for delivering the solution using the FedEx Developed products and WMS solutions. Works with customer implementation teams to resolve issues, and work with product management teams to deliver the solutions required for the timelines. Respond to new business and customer enhancement opportunities which includes, response document and supports the inputs into pricing of strategic business solutions. Communicates difficult issues and organizes the appropriate teams to work together to solve the issues quickly. Engage Sales, Operations, IT and other stakeholders to validate new business scope and solution design. Work with the Implementation and product development agile teams to define and review solution specifications for core and edge product enhancements and deliverables. Communicate to all levels of leadership on project status, concerns and risks around People, Service, and Profit while providing scientific data to allow for timely decision-making. Acts as customer advocate for the product and solutions working with Architects and Product Management for comprehensive product that incorporates solution required to support implementation, core and edge capabilities. Collaborates with implementation teams to determine cross-program impacts, interdependency of work and priorities, capacity, plans for communication, coordination and delivery of implementation. Interacts with Product managers and implementation agile team to review demos to validate the most critical aspects of a solution and ensuring the right systems solutions needed for customer implementations. Builds relationships and influences leadership, customers, Architects, Product Managers and customer implementation team to deliver solution that conform to repeatable standard. Work to establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in customer implementations. Strong partnership and collaborating with IT and business teams to ensure timely customer value delivery. Ensure FedEx brand standards are upheld, particularly in the delivery of customer facing standards. Qualifications - External You might be a great fit if…. Education/Experience Bachelor's Degree in Science, Technology, Engineering or Math required with 6-8 years of experience as minimum. In addition to minimum experience, an additional four (4) years of relevant, demonstrated experience working as a key member of a project team developing business processes, solutions, creating business requirements and delivering business capabilities will be considered in lieu of a degree. Experience in Warehouse Management Systems specifically in Manhattan Warehouse Management Operating System (WMOS) is preferred. Experience in designing an end to end solution including operational engineering, systems, implementation, customizations, and enhancements in with Enterprise Warehouse Management Systems (WMS) for 3PL customers. Demonstrate good understanding of the Warehouse Management related business process flows. Understanding of Manhattan system process flows desired. Knowledge on the typical integrations such as between an ERP and WMS systems Experience developing and presenting analysis, strategy, and findings to Senior Company Leaders Knowledge of conveyance, automatic sortation equipment, material handling equipment, and product storage systems desirable. Excellent written and verbal communication and presentation skills. Excellent stakeholder management skills with emphasis on customer service. Strong team player. Knowledge of Agile and Lean values/concepts Uses solutions-based thinking in problem solving, asking probing questions and looking for underlying issues. Strong influencing skills with customers to understand the system and capabilities for deliverables. Strong verbal and written communication skills necessary to inform teams and stakeholders. Business acumen and ability to understand the larger company strategy. Software skills, including use of Microsoft Office and web-based applications. Physical/Cognitive Requirements With or without accommodation:
Ability to follow policies and procedures. Ability to read, write and interpret information. Ability to add, subtract, multiply and divide. Ability to use hands to manipulate, handle, or feel. Ability to sit/walk/stand for up to 8 hours per day. Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus. FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
The FedEx Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact .