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Job Description The Manager, Global Sales Compensation System role is a unique opportunity that calls for a technical and analytical individual who will participate in activities to enhance and maintain system and non-system sales compensation processes. In this role you will analyze and develop solutions that support efficient sales compensation operational processes and the objective to drive revenue and employee engagement through the sales compensation program.
This is a mid-level position, and as such, the candidate must possess strong knowledge of sales compensation and have high technical aptitude. In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with incentive design, incentive operations, IT teams, and vendors. This role reports to the Sr. Manager, Global Sales Compensation Systems and will be an individual contributor.
Responsibilities Conduct business requirement sessions to capture the incentive plan specifications and needs of the sales compensation operations, sales compensation design, and sales operations teams
Analyze business requirements and translate them into functional and technical specifications for the incentive compensation platform
Design, develop, and implement solutions using NICE ICM, SQL, Excel, and other tools
Design and implement data pipelines to extract, transform, and load data from various sources and systems, with a strong focus on reusability, performance, and scalability
Develop and implement data quality checks and validation procedures to ensure data accuracy and completeness
Document data processes, workflows, and methodologies
Create test cases and support testing to validate software functionality and quality with the end-users.
Perform usability, accessibility, and user interface testing to ensure the system meets the user expectations and needs
Document and report any defects, errors, or bugs discovered during the testing process, and track their status and resolution
Provide feedback and suggestions for improving the system quality and user experience
Document system processes and procedures and provide training to the incentive operations team
Provide end-to-end support for the incentive compensation solutions, including troubleshooting, root cause analysis, issue resolution, and user training
Collaborate with business stakeholders, IT teams, and vendors to ensure system alignment and integration
Stay updated on industry best practices and emerging technologies for incentive compensation systems
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications Basic Qualifications 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD At least 5 years of incentive compensation system experience with progressively increasing responsibility and complexity of work Intermediate experience configuring and developing within ICM solutions, such as NICE, CallidusCloud, Xactly, Optymyze, or Varicent Ability to extract and manipulate large datasets using standard tools such as Hadoop (Hive), Spark, Python (pandas, NumPy), Presto, and SQL. Expert ability to perform data quality checks, data cleansing, data transformation, and data integration tasks using various tools and techniques Experience in writing test plans, test cases, test scripts, and bug reports Knowledge of software development life cycle, agile methodologies, and testing processes Excellent verbal, analytical, and written communication and interpersonal skills Self-starter with exemplary organization skills, must possess "can do" attitude Strong analytical, problem-solving, and critical thinking skills, with the ability to work independently and collaboratively in a fast-paced environment Demonstrated experience of successfully executing against tight deadlines, with a collaboration mind-set Detail-oriented, organized, and quality-focused, with the ability to manage multiple tasks and priorities Additional Information Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 106,700.00 to 154,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
