Our Mining & Heavy Equipment Dealership Group has an opening for a Shop Supervisor to support the team of Technicians at the branch. The Shop Supervisor is responsible for the hiring, development, and day to day coaching of the Technicians. The Shop supervisor is also responsible for the labor management of each service call in D365. It is the responsibility of the Shop Supervisor to ensure each repair is completed safely, accurately, and efficiently.Responsibilities:Service Call Labor Management:Assign work to techniciansApprove employee time (in Workday or D365)Monitor service calls to ensure estimates are metManage bay spaceVerify additional work request details and pass changes on to service advisorCollaboration on invoice disputes, service call details, and additional segmentsTroubleshoot parts availability issuesWork with techs to ensure standard jobs are metSafety, Contamination Control, and Quality:Complete incident reports as neededBranch Safety Walks (daily, weekly, monthly); monthly tank inspectionsEnsure all appropriate PPE is usedUphold lockout/tagout, pre-job hazard analysis, and monthly safety inspectionsReview completed JSAsWork with employees to create a safety accountability plan, as neededHold regular safety meetingsUphold contamination control standardsReview technicians work, quality, and timeliness throughout a repairVerify technicians are using or returning all parts ordered to a service callValidate technicians are completing all documentation on parts warrantyResolve customer complaints in partnership with service advisorFacilitate tool replacement and torque testing programTechnical Subject Matter Expert:Provide input on what parts should be inventoried at the branchStay up to date on new equipment/products and technical hot topicsTraining and Coaching:Answer technician questions about specific service calls and segmentsCoach technicians on completing the work on a service callConduct coaching and/or performance action conversations, as neededHold regular team meetings (updates, safety trends/hot topics, priorities, etc.)Monitor and enforce employee training completionPlan training for technicians based on the needs of the customers and the shopsBuild team moral through routine conversation, team lunches, trainings, etc.StaffingInterview candidatesHire techniciansSupport the technician intern mentor programOversee the onboarding of new techniciansEmployee Management:Complete annual employee performance reviewsMaintain employee records in Workday (PTO, Time, terminations, training, etc.)Stay up to date on company policies and HR memosSupport employees career developmentAnswer questions on company/job benefits or appropriately direct employeesWork with HR for any necessary employee accommodation or leave situationsWork with Workers Compensation for any restricted work accommodationsQualifications:2-year technical degree preferred; High school degree required5+ years of technical or mechanical knowledge strongly preferred3+ years of leadership experience required (mentor, lead, or supervise)Strong computer skills required (MS Office products)Strong people leader who develops his/her employees through coaching and feedbackStrong communication and organizational skills requiredMinimum Physical Requirements:Lift/carry up to 10 lbsStanding, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/graspingThis job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
