What IT Client Support contributes to Cardinal Health IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.
Responsibilities Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting. Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Works independently or via a team collaboration process. Provides support via in-person, phone, or remote methods. Installs/removes/configures hardware and software. Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen). Prioritizes effectively and escalates as needed. Responds to customer needs and services as assigned. Qualifications 2+ years experience in related field (preferred) Applicable technical certifications (preferred) Experience working in a warehouse environment (preferred) Knowledge of RF Scanners, Zebra Printers, Bar code Scanners (preferred) Working knowledge of Windows 10/11, SCCM, Service Now and Office 365 (preferred) Excellent communication and customer service skills required What is expected of you and others at this level Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes actions to resolve Applies judgment within defined parameters Receives general guidance may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy Anticipated salary range: $23.20 per hour - $35.37 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage Paid time off plan Health savings account (HSA)401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 04/01/2024 *if interested in opportunity, please submit application as soon as possible.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.
