Second Line Support Engineer

Job Description

Position: Second Line Support Engineer

Location: Birmingham

Salary: Up to £35,000

Our client, a leading fintech company, is at the forefront of revolutionizing financial services in Birmingham and beyond. With a commitment to innovation and a passion for empowering individuals and businesses, our client leverages cutting-edge technology to provide seamless and transformative solutions. As pioneers in the digital finance space, our client's dedication to excellence and customer-centric approach sets them apart, making them a trusted partner for navigating the complexities of the modern financial landscape. Joining our client means becoming part of a dynamic team driving change and shaping the future of finance.

Key Responsibilities:

Provide second line support to internal and external stakeholders, resolving technical issues efficiently and effectively.

Troubleshoot complex problems related to our fintech products and services.

Collaborate closely with first line support engineers and other teams to ensure timely resolution of issues.

Document solutions and contribute to knowledge base articles to enhance support processes.

Participate in continuous improvement initiatives to optimize service delivery and customer satisfaction.

Requirements:

Previous experience in a second line support role, preferably within the fintech industry.

Strong technical proficiency in troubleshooting software, hardware, and network issues.

Excellent communication skills with the ability to convey technical concepts to non-technical users.

Proven problem-solving skills and attention to detail.

Ability to thrive in a fast-paced, collaborative environment.

If you are passionate about fintech and eager to make an impact in a dynamic industry, we want to hear from you! Apply now to join our talented team as a Second Line Support Engineer and be part of our exciting journey toward transforming the future of finance.
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