Job Status:Full-TimeWarby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. As a Sales Manager, you'll engage with customers, have a hand in process ideation and improvement, and participate in various special projects along the way. Through these responsibilities, you'll directly impact the success of our company while seeing our strategic operations in action and learning from our super talented business and Retail leaders. Ready to play an integral part in shaping and driving Warby Parker Retail? Read on!What you'll do:Communicate Warby Parker's values and brand philosophy to customersOwn troubleshooting for our point-of-sale systemOversee the store's inventory management proceduresDevelop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiencesManage and implement daily zoning schedulesOpen and close the storeLead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as neededDirect a team of 8–10 team members, consistently demonstrating what great service looks likeHelp conduct team members' biannual performance reviews with the Store Leader and Associate Store LeaderAssist with new hire on-boarding and ongoing trainingTreat all of our customers with respect and cultivate an inclusive, service-minded work cultureWho you are:Steeped in Retail experience, with 1+ year in a management positionEquipped with exceptional interpersonal skillsBacked by managerial experience in sales or operations at a complex, customer-focused retailerA self-starter with an entrepreneurial spiritEager to learn new skillsAn upbeat and empathetic team playerDriven to do what it takes to be a top performer time and time again—and help your teammates reach their targets along the wayAble to bring a positive, fun energy to the workplace, even when working long hoursNot on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)Some benefits of working at Warby Parker for full-time employees:Health, vision, and dental insuranceLife and AD&D InsurancePaid time offPaid HolidaysRetirement savings plan with a company matchParental leave (non-birthing parents included)Short-term disabilityEmployee Assistance Program (EAP)Bereavement LeaveOptical Education ReimbursementSnack PantryAnd more (just ask!)
