Remote Live Chat Assistant

Job Description:

Johnson Controls is looking for a Remote Live Chat Assistant to join our team in Los Angeles, California. This full-time position is at the Associate Level and requires a minimum of 4 years of experience in a similar role. The ideal candidate will be resourceful and energetic, with strong project management and planning skills.

Responsibilities:- Respond to customer inquiries and provide assistance via live chat- Resolving customer issues and providing excellent customer service- Collaborate with other team members to ensure a seamless customer experience- Monitor and analyze live chat performance metrics and provide feedback for improvement- Assist in the development of training materials for new hires- Stay up-to-date on product knowledge and industry trends

Requirements:- Bachelor's degree in a related field or equivalent experience- 4+ years of experience in customer service or live chat support- Strong communication skills and the ability to multitask- Ability to work independently and as part of a team- Proficiency in Microsoft Office and customer service software- Strong project management and planning skills- Resourceful and energetic personality traits

Benefits:- Training & professional development opportunities- Retirement plan- Gym membership- Competitive salary and benefits package

Working Environment:At Johnson Controls, we thrive in an energetic and rapidly evolving work setting. Our team members are passionate about delivering exceptional customer service and are always looking for ways to improve and grow professionally.

Deadline to Apply:Interested applicants should apply by May 24, 2024.

Equal Opportunity Statement:Johnson Controls is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.