Job Description:
Marriott International is seeking a dedicated Remote Customer Care Officer to join our team in Denver, Colorado. As a leading global hospitality company, Marriott International is committed to providing exceptional customer service to all our guests and ensuring their satisfaction throughout their stay.
Responsibilities:1. Respond to customer inquiries and provide assistance via phone, email, and chat in a timely and professional manner.2. Handle customer complaints and resolve issues to ensure a positive experience for all guests.3. Coordinate with other departments within the organization to address customer needs and concerns effectively.4. Provide accurate information about hotel amenities, services, and policies to customers.5. Process reservations, cancellations, and modifications according to company procedures.6. Maintain accurate records of customer interactions and transactions in the database.7. Collaborate with team members to meet or exceed customer service goals and targets.
Requirements:1. Four years of experience in customer service or a related field.2. Strong communication skills and the ability to interact with customers from diverse backgrounds.3. Resilient and hardworking attitude with a passion for delivering exceptional customer service.4. Project management skills to prioritize tasks and handle multiple responsibilities simultaneously.5. Persuasion skills to effectively resolve customer issues and concerns.6. Ability to work independently and as part of a team in a remote setting.7. Knowledge of hotel industry practices and procedures is a plus.
Benefits:1. Disability insurance2. Relocation allowance3. Life insurance
Working Environment:At Marriott International, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive work environment where employees can succeed and grow in their careers.
Equal Opportunity Statement:Marriott International is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
