Live Chat Associate - Remote Work

Job Description:As a Live Chat Associate at JUUL Labs, you will have the opportunity to work remotely from Denver, Colorado, and engage with customers in real-time to provide exceptional support and assistance. This part-time position at the Associate Level requires at least 2 years of experience in customer service.

Responsibilities:- Respond to customer inquiries and provide support through live chat in a timely manner- Troubleshoot and resolve customer issues with a focus on customer satisfaction- Maintain a high level of professionalism and empathy when interacting with customers- Collaborate with other team members to ensure consistent and accurate information is provided to customers- Identify trends in customer inquiries and provide feedback to improve customer experience- Adhere to company policies and procedures while handling customer interactions- Assist with other customer service-related tasks as needed

Requirements:- Independent and resourceful in a remote work environment- Strong project management skills to prioritize and manage multiple customer interactions- Critical thinking skills to analyze situations and find effective solutions- Excellent written communication skills with attention to detail- Ability to work in a fast-paced environment and adapt to changing priorities- Proficiency in using live chat platforms and customer service software- Experience working in a customer service role is preferred

Benefits:- Profit sharing opportunities- Visa sponsorship for eligible candidates- Dental insurance coverage- Opportunities for professional development and advancement

Working Environment:At JUUL Labs, we are committed to fostering a diverse and inclusive workplace where all employees feel valued and supported. As a Live Chat Associate, you will have the opportunity to contribute to creating a culture of belonging and collaboration.

Equal Opportunity Statement:JUUL Labs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.