Position: Remote Contact Center Specialist
Company: Facebook
Location: San Jose, California, US
Job Type: Part-time
Seniority: Entry Level
Years of Experience: 1
Personality traits: Passionate, Hardworking
Soft skills: Problem-solving, Innovation
Benefits: Gym membership, Dental insurance, Company transportation
Working Environment: Give back to the community through corporate social responsibility initiatives.
Deadline to Apply: May 15, 2024
Equal Opportunity Statement: Facebook is an equal opportunity employer and is committed to diversity in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Responsibilities:- Engage with customers through various communication channels, including phone calls, emails, and live chat.- Provide excellent customer service by understanding customer needs and resolving issues in a timely and professional manner.- Handle customer inquiries, complaints, and feedback with empathy and understanding.- Utilize company resources and knowledge base to assist customers with product or service-related questions.- Stay up-to-date on product updates, promotions, and policies to provide accurate information to customers.- Maintain accurate and detailed records of customer interactions and transactions.- Collaborate with other team members to ensure a seamless customer experience across all channels.- Participate in ongoing training and development programs to enhance skills and knowledge.
Requirements:- 1 year of experience in customer service or a related field.- Excellent communication skills, both written and verbal.- Ability to work independently and as part of a team in a fast-paced environment.- Strong problem-solving skills and the ability to think innovatively.- Proficiency in using CRM software and other customer service tools.- Flexibility to work various shifts, including weekends and holidays.- High school diploma or equivalent required; college degree preferred.
If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Remote Contact Center Specialist position at Facebook. Join us in making a positive impact on our community through our corporate social responsibility initiatives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
