Remote Contact Center Specialist

Job Description:

Windstream Holdings is seeking a Remote Contact Center Specialist to join our team in San Diego, California. This part-time role will require a minimum of 4 years of experience in a similar position. As an Associate Level Specialist, you will be responsible for providing exceptional customer service and support to our clients remotely.

Responsibilities:1. Handling incoming calls, emails, and messages from customers with professionalism and efficiency.2. Resolving customer inquiries and complaints in a timely manner.3. Providing product information and technical support to customers.4. Generating leads and upselling products/services to customers.5. Documenting customer interactions and updates in the CRM system.6. Collaborating with team members to improve processes and customer satisfaction.7. Meeting and exceeding performance metrics and goals set by the company.

Requirements:1. Resilient and driven personality traits.2. Excellent communication and interpersonal skills.3. Strong persuasion and creativity skills.4. Experience with customer service software and CRM systems.5. Ability to work remotely and independently.6. Flexibility to work evenings and weekends as needed.7. High school diploma or equivalent required; college degree preferred.

Benefits:1. Life insurance coverage.2. Relocation allowance for eligible candidates.3. Joining bonus for successful candidates.4. Opportunities for career growth and development within the company.

Working Environment:At Windstream Holdings, we strive to inject a sense of joy and vibrancy into the work environment. We value diversity and inclusion, and foster a culture of collaboration and support among our employees.

Deadline to Apply:Interested candidates must submit their applications by May 23, 2024.

Equal Opportunity Statement:Windstream Holdings is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.