Remote Collections Representative

Remote Collections Representative Location Remote in United States : Remote Collections Agent |Virtuoso Sourcing Group Virtuoso Sourcing Group VSG is a national company, headquartered in Colorado specializing in Customer Support, Customer Retention, Collection Agency, and Call Center activities. VSG supports large consumer services companies with customer support, collections, call overflow and customer contact load balancing. VSG also provides student loan rehabilitation support under a sub-contract with the US Department of Education.
About the role Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers. In addition, they may be responsible for other aspects of collections, resolve customer billing problems and reducing the amount of accounts receivables.
Responsibilities Answer incoming calls and make outbound calls to answer customer questions and resolve customer issues. Provide an elevated level of customer service Maintain customer confidentiality Collecting payments Negotiate payment arrangements Work diligently and consistently through an 8 hour day Use computers, automated systems, and a variety of software Successfully complete training and retain information that is taught Maintain call quality and compliance Follow guidelines regarding goals, attendance, policies and procedures Location & commitments $12.00/hr An incentivized bonus program tied to attendance, with rewards scheduled at 3 months, 6 months, and 1 year. A performance-linked pay increase plan, contingent on attendance, available at both the 6-month and 1-year milestones. Permanent Full-time Monday-Friday 100% Remote No scheduled breaks Referral bonuses Requirements: High school diploma or equivalent. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Adaptability and accountability Windows 10/11 laptop computer Wired Headset, Webcam, Ethernet Cord Quiet, Reliable area to work Ability to pass background check