Client Support Representative

Job Description:As a Client Support Representative at GitLab, you will be responsible for providing exceptional support to our clients in Indianapolis, Indiana. This part-time position at the Associate Level requires a minimum of 4 years of experience in a customer service or client support role.

Responsibilities:- Respond to client inquiries via email, phone, and chat in a timely and professional manner- Troubleshoot and resolve client issues and technical problems- Communicate with clients to ensure their satisfaction and address any concerns- Document all client interactions and follow up on open issues- Collaborate with other teams within the company to resolve complex client issues- Provide feedback to improve our products and services based on client experiences

Requirements:- Demonstrated dedication and adaptability in a client-facing role- Excellent attention to detail and creativity in problem-solving- Strong communication skills both written and verbal- Ability to work independently and as part of a team- Proficiency in using customer service software and tools- Knowledge of the software development industry is a plus

Benefits:- Retirement plan- Parental leave- Dental insurance

Working Environment:At GitLab, we believe in aligning work with a greater purpose. As a Client Support Representative, you will have the opportunity to contribute to a meaningful mission of empowering teams to collaborate more effectively.

Deadline to apply: April 22, 2024

Equal Opportunity Statement:GitLab is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.