Job Description:We are seeking a Remote Client Relations Representative to join our team at Motorola Solutions in San Francisco, California. This part-time Associate Level position requires at least 4 years of experience in client relations or a related field. As a Remote Client Relations Representative, you will be responsible for maintaining relationships with our clients, addressing their needs and concerns, and ensuring their overall satisfaction with our products and services.
Responsibilities:- Serve as the primary point of contact for designated clients, addressing their inquiries and providing solutions to any issues that may arise- Build and maintain strong relationships with clients, understanding their needs and preferences to ensure a positive experience- Collaborate with internal teams to address client requests and ensure timely delivery of services- Proactively identify opportunities to upsell or cross-sell products and services to clients- Monitor client satisfaction and continuously seek feedback to improve our offerings- Stay up-to-date on industry trends and competitor activities to provide strategic insights to clients- Maintain accurate records of client interactions and transactions in our CRM system
Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 4+ years of experience in client relations, sales, or a similar role- Strong communication and interpersonal skills- Resilient and reliable with the ability to handle challenging situations with professionalism- Strategic planning abilities to anticipate and address client needs effectively- High emotional intelligence to navigate client relationships with empathy and understanding- Proficiency in CRM software and Microsoft Office suite- Ability to work independently and manage time effectively in a remote environment
Benefits:- Gym membership- Profit sharing- Company-provided equipment- Opportunity for professional development and growth within the company
Working Environment:At Motorola Solutions, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team is dedicated to innovation and excellence, and we foster a collaborative and inclusive working environment where everyone's contributions are valued.
Equal Opportunity Statement:Motorola Solutions is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all individuals regardless of race, gender, religion, sexual orientation, or disability.
Deadline to apply: May 11, 2024
We look forward to welcoming a resilient and reliable Remote Client Relations Representative to our team in San Francisco!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
