Simplex currently has an opening for a recreation associate for a busy community center located in Collegeville, PA. This position is part time up to 20 hours per week Monday through Saturday.
Responsibilities and Duties: Provide light housekeeping as needed. Maintain a neat and tidy front desk area at all times while keeping the organization of files and other resources readily available. Honorably handle payment transactions. Setting up activity equipment such as tables, instruments, electronics, etc. Supervise the Kids Korner and help or independently run the programs scheduled for that day. Assist SW/UPT staff in conducting sports, games, and events. Assisting participants during activities. Exemplify the character and professional integrity of the facility and Simplex Wellness. Serve as the first point of contact for members, visitors, vendors, staff, and guests ensuring proper check-in procedure is followed for anyone entering the facility. Open/close facility and maintain safety and cleanliness of the facility. Conduct fitness orientations and provide education/information to members. Assist in supervising the floor while building member relationships, monitor safety, and provide feedback when warranted. Encourage member participation through regular engagement promoting challenges and events. Promote the offerings and outreach activities at the facility to increase participation and retention. Have a working knowledge and comply with all policies and procedures set forth by the facility and SW such as age policy, emergency action plan, and etiquette policy. Utilize exceptional situational awareness to provide a positive experience for all passholders and teammates. Demonstrate sound understanding with ability to promote nutrition programs offered through Simplex Health. Coordinate with the Recreation Manager to assist in all off site activities such as health fairs, program preview parties, and other special events. Perform administrative tasks associated with operations as well as other projects and duties as assigned by your Recreation Manager. Can utilize and train effectively on SW software. Always on time and in uniform. Focused on the team, both site and company wide, over self. Provides excellent customer service throughout all aspects of position. Maintain exceptional communication channels between other employees, management, and township personnel. Answer phones in a friendly and professional manner assisting callers with a variety of questions. Fully handle questions/ issues/ complaints from members via phone calls, emails and face to face interaction. Accurately input membership, programs registrations, and POS into onsite software and process the associated fees. Competency in operating software effectively during high traffic periods is required. Balance customer service skills with business logic to create the best solutions to resolve member issues. Role Requirements:
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