Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity ~ Local Remote Position : To be considered you MUST live in the greater Milwaukee area, but you will work from home~ *Payroll experience required Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.
Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:
Tuition Reimbursement Pet Insurance Adoption Reimbursement Benefits Variety of Associate Discounts Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
Generates complex reporting and analytics across a broad spectrum of the senior living and healthcare businesses that Brookdale currently target markets, including: independent living, assisted living, skilled nursing, home health, outpatient therapy and hospice.
Assists in preparation of monthly Sales and Marketing analysis packages and executive summary for distribution to executive leadership in Marketing. Collects and Analyzes data to initiate, recommend, and develop improvements in area of sales skills, enhanced customer service, increase productivity, increased revenue, reduced errors and reduced cost. Provides forecasting and scheduling functions for the contact center. Identifies and escalates customer impacting issues (Contact Center, CRM, etc.) and opportunities for improvement to appropriate department manager. Develops and maintains quality scorecards for individual and enterprise performance. Writes and builds reports to pull required data. Writes queries (i.e., SQL, and SAS) to develop analyses Completes ad-hoc data and analysis requests related to Sales and Marketing. Partners with Marketing, Sales, Financial Planning & Analysis, and General Ledger, as well as other teams to ensure consistencies in reporting, analysis and calculations. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor. Education and Experience
Bachelor's Degree in Finance, Accounting, Business Administration, or a related field. Minimum three to five years' experience with CRM and/or financial systems/applications. Experience in database reporting/querying using Access, Crystal or related reporting tools strongly preferred.
Certifications, Licenses, and Other Special Requirements
None
Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and Skills
Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has a working knowledge of the organization. Excellent time management, decision-making, presentation and organizational skills. Excellent writing, verbal and analytic communication skills. Excellent interpersonal communication skills with the ability to communicate complex information in a clear and concise manner and work with staff at various levels and with various focus. Ability to prioritize workload and seek solutions to problems independently. Reliability and strong follow up skills. Strong attention to detail. Ability to think independently and creatively to help communicate information and solve problems. Possesses strong technical and analytical skills, and possesses the competency to understand the business and user requirements, build actionable reports and clearly communicate the findings from analysis to those leaders best suited to influence change. Software proficiency in Excel.
Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage Use hands and fingers to handle or feel On-Call on an as needed basis Reach with hands and arms Talk or hear Ability to lift: Up to 25 pounds Requires Travel: Occasionally Vision Brookdale is an equal opportunity employer and a drug-free workplace.
