Online Live Chat Assistant

As an Online Live Chat Assistant at Flexport, based in Jacksonville, Florida, you will play a crucial role in providing exceptional customer service through online chat support. This part-time entry-level position requires at least 1 year of experience in customer service or a related field.

Responsibilities:- Engage with customers via online chat to provide information, assist with inquiries, and resolve issues in a timely and professional manner- Handle multiple chat conversations simultaneously while maintaining a high level of quality and accuracy- Collaborate with other team members to ensure consistent service delivery and customer satisfaction- Identify opportunities for improvement in processes and communication to enhance the customer experience- Adhere to company policies and procedures, maintaining confidentiality and data security at all times

Requirements:- Confident and resilient attitude when dealing with challenging situations- Strong communication skills and ability to think creatively to solve problems- Team player with a cooperative mindset and willingness to collaborate with colleagues- Ability to work independently and prioritize tasks effectively- Comfortable using technology and learning new software platforms- Flexibility to work remotely and adhere to a flexible schedule as needed

Benefits:- Remote work flexibility to accommodate your lifestyle and preferences- Continuous training and professional development opportunities to enhance your skills and knowledge- Visa sponsorship for eligible candidates- Employee well-being initiatives that prioritize health and wellness in the workplace

Equal Opportunity Statement:Flexport is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: April 20, 2024

If you meet the requirements and have the desired personality traits and soft skills, we encourage you to apply for the Online Live Chat Assistant position at Flexport and join our dedicated team in providing exceptional customer service.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.