Online Customer Success Specialist

Job Description:

We are looking for a dynamic and energetic Online Customer Success Specialist to join our team at Lear in San Jose, California. As an Associate level professional with at least 4 years of experience, you will be responsible for providing top-notch customer service and support to our online customers.

Responsibilities:- Manage customer relationships through various online channels, including email, chat, and social media- Ensure customer satisfaction by resolving issues and answering queries in a timely and professional manner- Collaborate with cross-functional teams to improve the overall customer experience- Analyze customer feedback and data to identify trends and drive continuous improvement- Develop and maintain customer success strategies and playbooks- Provide training and support to customers on how to best utilize our products and services- Monitor customer health metrics and take proactive measures to prevent churn- Assist in the onboarding process for new customers and provide ongoing support throughout their journey

Requirements:- Bachelor's degree in Business, Marketing, or related field- Strong project management skills- Excellent communication and negotiation skills- 4+ years of experience in customer service or account management- Energetic and passionate about delivering exceptional customer service- Ability to work independently and as part of a team- Proficiency in CRM software and online communication tools

Benefits:- Training & professional development opportunities- Remote work flexibility- Paid overtime- Positive working environment that fosters transparency and open dialogue for effective communication at all levels

Equal Opportunity Statement:Lear is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We value diversity and inclusivity in our workforce and encourage all qualified individuals to apply.

Deadline to Apply:May 17, 2024

If you meet the requirements and are excited about the opportunity to join our team as an Online Customer Success Specialist, apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.