Online Customer Service Specialist

Job Description:

Harley-Davison, a leading motorcycle manufacturer, is seeking a motivated Online Customer Service Specialist to join our team in Los Angeles, California. This full-time entry-level position is perfect for individuals with at least 1 year of experience who are driven, confident, and have a passion for providing exceptional customer service.

Responsibilities:- Respond to customer inquiries and resolve issues via email, live chat, and social media platforms- Process orders and returns efficiently and accurately- Provide product information and recommendations to customers- Collaborate with other departments to ensure customer satisfaction- Monitor online reviews and feedback to improve customer experiences- Assist with website maintenance and updates as needed- Stay up-to-date on industry trends and competitor activities

Requirements:- Strong communication skills both written and verbal- Excellent problem-solving abilities- Ability to adapt to various situations and remain calm under pressure- Proficient in Microsoft Office Suite and basic computer skills- Experience in customer service or retail preferred- Planning and innovation skills- Visa sponsorship available for qualified candidates

Benefits:- Visa sponsorship- Travel opportunities- Remote work flexibility- Be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement:Harley-Davidson is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: ********

If you are a customer service enthusiast who is ready to take on new challenges and help drive the success of a global brand, we want to hear from you! Apply now to join the Harley-Davidson team in Los Angeles.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.